Spryker has launched a self-service portal aimed at simplifying post-purchase processes for B2B customers.
It designed the portal to reduce manual support demands and improve operational efficiency by consolidating key customer functions into a single digital interface. Spryker provides composable commerce software for enterprises. Its new product allows B2B buyers to independently manage orders, track invoices, handle service inquiries, and access account-specific information without relying on support tickets or phone calls.
The portal’s features include:
- Real-time dashboards
- Asset management
- Claims handling
- Appointment scheduling
How Spryker is using its new B2B self-service portal
Spryker says the release addresses a growing expectation among B2B customers for digital self-service capabilities. The company points to third-party research indicating that most B2B buyers now prefer to manage purchases without direct sales involvement.
“This new offering is aimed at one of B2B’s long-standing challenges: managing customer interactions across disconnected systems,” said Boris Lokschin, Spryker’s CEO and co-founder. “Buyers are increasingly looking to resolve tasks on their own. This release supports that shift.”
The self-service portal is available as a standalone product for Spryker customers.
The update also includes a new order amendments feature that enables buyers to modify orders after checkout. Businesses can reduce cancellations and manual adjustments by allowing customers to update quantities, apply price changes, or remove items through the portal.
Other enhancements in the release include a configurable data exporter for improved access to structured data, Spryker monitoring integration for system diagnostics, and an AI-based tool that lets users add products to carts using images.
Spryker serves enterprise clients in B2B, B2C, and marketplace commerce. Its customers include companies such as Siemens, Ricoh, and Aldi. The company is privately held, with offices in Berlin and New York.
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