Signet Jewelers announced that it has hired a permanent chief digital and technology officer (CDIO), bringing on Raghu Sagi to fill a role most recently held by Signet veteran Shawn Cornelius.
In an announcement on LinkedIn, the retailer framed the hire as part of its Grow Brand Love growth strategy. That vision includes bringing its digital and internal technology teams together.
As Sagi steps in, Cornelius is shifting into the position of chief information officer (CIO) for Signet.
Signet Jewelers ranks No. 63 in the Top 2000. The database ranks North America’s largest online retailers by their annual ecommerce sales and more.
Who is Signet Jewelers’ new chief digital and technology officer (CDIO)?
Sagi arrives at Signet Jewelers following nearly two years at Carter’s. There, he was executive vice president and chief information and technology officer. In his own LinkedIn post on Jan. 23, Sagi thanked his team at the retail chain.
“I’m grateful to Michael Casey for bringing me to Carter’s and to Doug Palladini and the leadership team for an impactful chapter together,” Sagi wrote. “I’m proud of the digital capabilities we strengthened to better serve millions of families.”
Looking ahead, Sagi noted that he looks forward to shaping digital plans at Signet with its portfolio of brands.
“Now, I’m looking forward to partnering with [CEO] J.K. Symancyk and the Signet team to drive digital innovation for one of the world’s largest retailers of diamond jewelry,” Sagi added. “With 11 iconic brands and the opportunity to engage with millions of customers as they celebrate their everyday style and their most meaningful moments, my team and I are eager to help shape what’s next.”
Importance of ecommerce at Signet Jewelry
In its most recent earnings results, Signet total sales for Q3 grew 3.1% year over year to $1.39 billion. The company credited online bridal-product sales for helping that growth.
During Signet’s Q2 earnings call in September 2025, Symancyk briefly touched on the value of digital in the company’s customer experience strategy.
“The customer experience is the third lever of our go-to-market strategy and the one that will take more time to fully achieve,” Symancyk explained. “Our goal is to create unique experiences at each of our brands that enhance the overall omnichannel model, integrating the brand experience from digital to physical down to remerchandising the cases.”
Signet’s digital-first brands include Blue Nile and James Allen.
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