Walmart Inc. announced the launch of its Upstream Facility Services to manage facility operations including HVAC, plumbing and other maintenance needs for business clients.
The Upstream portal is based on the company’s internal services system used in Walmart and Sam’s Club locations across the U.S., the retailer said. Walmart said it is targeting commercial clients that are similarly operating across multiple locations with high levels of complexity.
“We’ve spent years building one of the largest in-house facility service operations in the country,” said R.J. Zanes, vice president of Walmart Facility Services, in a written statement. “Upstream takes that capability beyond our walls, combining national scale, skilled technicians and real-time visibility to help businesses run with fewer disruptions.”
Walmart is No. 2 in the Top 2000. The database is Digital Commerce 360’s ranking of North America’s online retailers by their annual ecommerce sales.
Walmart is also No. 8 in the Global Online Marketplaces. That database ranks the top such marketplaces by third-party gross merchandise value (GMV).
How Walmart’s Upstream Facility Services works
Walmart said it built Upstream Facility Services to address both routine preventative maintenance — including inspections and tune-ups — and urgent repairs to essential systems like plumbing and electrical systems.
Customers will use Walmart’s portal to create tickets and monitor progress, the retailer said. They will have access to information including job status and performance trends to track work requests and make more efficient decisions in the future, Walmart said.
A network of more than 8,000 Walmart-trained local technicians will service maintenance requests.
So far, Upstream is licensed in Alabama, Arkansas (where Walmart is headquartered), Louisiana, North Carolina, Oklahoma, South Carolina and Texas. The service’s footprint is expanding “rapidly,” according to the Upstream website.
Upstream said it will serve businesses including quick-service restaurants, retail locations and banks.
Other factors contributing to Walmart’s growth
Besides being one of the largest mass merchant retailers in North America, Walmart has continued experimenting in other channels to grow its B2B business and expand to other forms of retail.
Most recently, Walmart announced new integrations with Vizio, which it acquired in 2024. The “content to commerce” feature will use connected TV to drive sales for advertisers, Walmart said.
The retailer also invested in agentic commerce with the use of its AI shopping assistant, Sparky.
Continued diversification in part contributed to Walmart’s 20th straight year of total revenue growth in its fiscal 2026, ending Jan. 31. Revenue grew 5% year over year to $680.99 billion from the previous fiscal year.
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