Shipping platform provider Shippo announced updates to its artificial intelligence (AI)-powered “Shippo Intelligence,” adding insights and analytics features for merchants.
Its latest updates to Shippo Intelligence are intended to help online retailers to better identify issues, reduce costs and improve delivery performance. The new capabilities include AI-generated insights emails, interactive shipping performance maps and deeper cost visibility, according to Shippo.
That includes surfacing an online retailer’s shipping costs, carrier performance and delivery outcomes, Shippo noted.
In addition, the new version of Shippo Intelligence includes two dashboards focused on surcharges and positive adjustments. According to Shippo, the surcharges dashboard details additional fees by carrier and service level. Meanwhile, the positive adjustments dashboard focuses on invoice changes that reduce shipping costs.
Maria Gonalez, chief operating officer at Nice & Bella, said the dashboards have been helpful for the jewelry retailer.
The dashboards help give Nice & Bella “visibility into both current and historical performance, which in turn helps us prioritize next steps,” she stated in the announcement.
How Shippo is using AI for shipping insights
Shippo said its eligible clients will receive a personalized insights email weekly that summarizes key shipping trends from the prior week. It added that eligible Shippo Intelligence customers print at least 100 labels per week.
“These tools help merchants quickly understand what is changing in their shipping operations and identify opportunities to improve performance,” it said in announcing the updates.
The weekly report provides data on shipping spend, delivery performance and shipment volume, Shippo said. That report also includes recommendations such as adjusting service levels or addressing rising surcharges.
“Shipping is one of the most complex and dynamic parts of running an ecommerce business,” said Laura Behrens Wu, CEO and co-founder of Shippo, in the announcement. “With Shippo Intelligence, we are helping merchants move beyond static reporting by surfacing the insights that matter most so teams can quickly understand what is changing and take action to improve performance.”
Shippo said the offering now includes interactive maps to identify regional trends in shipping activity and delivery performance. According to Shippo, merchants can analyze metrics such as:
- Total labels purchased
- Average label rates
- On-time delivery performance
- Transit times
It said merchants can use advanced filtering to segment data by carrier account, origin ZIP codes, destination regions and other variables.
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